【場面別】ビジネス英語メールで使える例文集

Subject line: Thank you for meeting with us

Dear Tom,

It was a pleasure to meet you, and I’m so glad we got a chance to discuss a new product.

We value your time and are committed to providing you with the best solution for your company.

Please let me know if you have any questions. 

Best regards,
Nobu

Subject line: Thanks for your order!

Dear Ms.Smith,

Thank you so much for order with product A!

Your order is being prepared and packed with much care.

Please let us know if there is anything we can do to further serve you.

It is our pleasure and honor.

Thanks again,

Company A

Subject line: Here’s what went wrong

Dear Mr.Mike,

Please accept my apology on behalf of our company.

We must apologize that the shipment of goods that you received on 9/12 was defective.

We’ve shipped a replacement product to you and we’re talking with our team about exploring this issue more.

We completely understand your disappointment. Please accept my apologies.

Sincerely,

Yuki

Subject line: An apology from us

Dear Ms. Jim,

I want to apologize for not being able to solve your issue yesterday. Our team tries to offer high-quality customer service, but we failed this time.

This was likely caused by changes in the main system we use. My team will work to better integrate and learn the new system.

We’ll do our best to ensure this doesn’t happen again.

Thank you for your patience. Let me know if I can help in any way. 

Sincerely,

Yusuke

Subject line: Meeting Request for new project

Dear Ms.Smith,

I hope this email finds you well.

I am writing to request a meeting with you to discuss new project.

Please tell me your available dates and timings and I will adjust accordingly.

Best Regards,

Masaki

Subject line: Scheduling a meeting

Dear Mr.Max,

It was great speaking to you last week. It’d be great if we could schedule a meeting for new software.

I would love to tell you more about price. How does 4:00 PM on 03/04/2022, sound?

Let me know if that works for you.

Regards,
Kenji